Implementation types
The same framework can document very different categories of AI offerings across campus. Each type tends to need a particular combination of service, system, and model artifacts.
Seven categories of AI offerings
Expand any category to see what it covers, example tools, and the artifacts it typically calls for.
A Institution-managed AI platforms
Institution-run, multi-model environments with institutional controls — one shared service offering a choice of models. Examples include U-M GPT, Amplify GenAI, TritonGPT, ZotGPT, and Harvard AI Sandbox.
A sandbox is best understood as one mode of such a platform — an experimentation space for trying models, prompts, and tools before production — governed by the same system card, but with its own use boundary (typically non-sensitive data only, with outputs reviewed before production use). It is not a separate implementation type.
Governance note. When a platform offers several selectable models, multimodal capabilities, APIs, and extensible tools, it needs two complementary lanes — platform governance and tool & use governance — kept under continuous review as models, modalities, and integrations change. The system card carries the model catalog, routing, and change management; the service card sets the boundaries on downstream tools and uses.
B Vendor AI assistants & productivity suites
General-purpose consumer and enterprise productivity tools adopted institutionally — chat assistants, suite copilots, and creative AI. Examples include Microsoft 365 Copilot, Google Gemini, Claude, Adobe Firefly, NotebookLM, and ChatGPT Edu.
C Embedded enterprise AI
AI capabilities infused into core administrative systems — SIS/ERP, HR, finance, ITSM, security operations, and institutional data and analytics platforms. Examples include ServiceNow AI, Oracle and Workday AI, and Salesforce Einstein.
D CRM, outreach & engagement AI
Recruitment, marketing, nudging, chatbots, and student-success and relationship tools. Examples include Element451, Ivy / Ocelot, Slate AI, and Salesforce Education Cloud with Einstein.
E LMS, classroom & assessment AI
Course-level tools, tutoring, proctoring, plagiarism and gen-AI detection, and academic-integrity systems. Examples include Canvas AI features, Gemini LTI, tutoring assistants, and proctoring or detection tools.
High-governance sub-area. Assessment and academic-integrity AI — proctoring and gen-AI detection in particular — carries a distinct risk, equity, and shared-governance profile, and warrants closer review than other classroom tools.
F AI-as-a-Service & API gateways
The cross-cutting enabling layer: model routing, policy enforcement, logging and observability, red-teaming, and a centralized control plane that feeds the other categories. Examples include institutional AI gateways or control planes, cloud AI access layers, and AI toolkits.
Cross-cutting. Listed as its own category, but it often underlies the others — and it still earns its own system card and model references. In the demo, it is the gateway powering the managed platform.
G Local & research AI environments
Secure research workbenches, lab-specific tools, research data management, and domain-specific analysis environments. Examples include research clusters, secure local LLM deployments, and research-data workbenches.
Artifact matrix
The same view as a table — useful when deciding what to produce for a new offering.
| Implementation type | Description | Example tools | Likely artifacts |
|---|---|---|---|
| Institution-managed AI platforms | Institution-run, multi-model environments with institutional controls; a sandbox is one mode of the platform, governed continuously across the platform and tool/use lanes | U-M GPT, Amplify GenAI, TritonGPT, ZotGPT, Harvard AI Sandbox | Service + system card + model references |
| Vendor AI assistants & productivity suites | General-purpose consumer/enterprise productivity tools adopted institutionally | Microsoft 365 Copilot, Google Gemini, Claude, Adobe Firefly, NotebookLM, ChatGPT Edu | Service card; optional tenant / system note |
| Embedded enterprise AI | AI infused into core administrative systems — SIS/ERP, HR, finance, ITSM, security ops, analytics | ServiceNow AI, Oracle/Workday AI, Salesforce Einstein | Service card + often system card |
| CRM, outreach & engagement AI | Recruitment, marketing, nudging, chatbots, and student-success tools | Element451, Ivy / Ocelot, Slate AI, Salesforce Education Cloud with Einstein | Service card + system card when configured deeply |
| LMS, classroom & assessment AI | Course tools, tutoring, proctoring, and gen-AI detection; assessment & integrity is a high-governance sub-area | Canvas AI features, Gemini LTI, tutoring & proctoring tools | Service card; optional LMS system note |
| AI-as-a-Service & API gateways | Cross-cutting enabling layer: routing, policy enforcement, logging, red-teaming, control plane | Institutional AI gateway / control plane, cloud AI access layers | System card + model references + service summary |
| Local & research AI environments | Secure research workbenches, lab tools, RDM, and domain-specific analysis | Research clusters, secure local LLM deployments, RDM workbenches | System card + internal model summaries + risk evidence |