Meridian State UniversityEnrollment Management
Restricted InternalAI Service Card
Admissions CRM AI
| Document type | AI Service Card | Version | 2.0 |
| Owner | Enrollment Management | Approver | AI Governance + Privacy |
| Primary audience | Enrollment staff | Visibility | Restricted Internal |
| Last reviewed | 2026-04-10 | Next review | 2026-07-10 |
1. Service overview
AI-assisted communications and triage in the admissions CRM. Because it operates over prospective-student records, it is configured deeply and carries a system card and risk evidence.
2. Intended users & access
Eligible users
Enrollment management staff.
Access
Role-based within the CRM; least privilege.
3. Approved uses
- Drafting outreach for staff review
- Summarizing applicant interactions
4. Prohibited uses
- Automated admission decisions
- Using output without human review
- Exporting PII outside the CRM
5. Data handling
Maximum data class
Confidential (student PII / FERPA).
Controls
Processing stays within the reviewed CRM deployment.
6. Related documentation
- System Card (Restricted Internal)
- Risk & Review Evidence (Confidential)
- Data Classification · FERPA guidance
Review & approval
Service owner — Enrollment Management
Privacy Office
AI Governance Committee
Date approved