Meridian State UniversityIT Operations
Restricted InternalAI Service Card
IT Service Desk AI
| Document type | AI Service Card | Version | 1.0 |
| Owner | IT Operations | Approver | AI Governance Committee |
| Primary audience | IT staff | Visibility | Restricted Internal |
| Last reviewed | 2026-03-08 | Next review | 2026-09-08 |
1. Service overview
AI capabilities embedded in the IT service-management platform for ticket summarization and agent assist, used within IT operations.
2. Intended users & access
Eligible users
IT service-desk and operations staff.
Access
Role-based within the ITSM platform.
3. Approved uses
- Summarizing and triaging tickets
- Drafting responses for agent review
4. Prohibited uses
- Auto-resolving tickets without human review
- Processing data beyond Internal
5. Data handling
Maximum data class
Internal (operational ticket data).
Training use
Excluded per vendor agreement.
6. Related documentation
- System Card (Restricted Internal)
- Acceptable Use
Review & approval
Service owner — IT Operations
Approver — AI Governance Committee
Privacy & security reviewer
Date approved