System Card — as a document

The deployment record for embedded AI in the IT service-management platform. Restricted Internal.

Service CardSystem Card
Approved — internal
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Meridian State UniversityIT Operations
Restricted Internal
AI System Card

IT Service Desk AI — ITSM Platform

Document typeAI System CardVersion1.0
OwnerIT OperationsApproverAI Governance + ISO
ServesIT Service Desk AIVisibilityRestricted Internal
Last reviewed2026-03-08Next review2026-09-08

1. System purpose & scope

AI features native to the ITSM platform, scoped to ticket summarization and agent assist within IT operations.

2. Architecture

Vendor-hosted AI within the platform tenant; no separate institutional model hosting. Operates over operational ticket data only.

3. Controls

  • Role-based access within the platform
  • Audit logging of AI actions
  • Human review before customer-facing replies

4. Governance boundary

Approved for Internal operational data. Not for Confidential records or HR cases.

5. Review history

2026-03-08 · v1.0
Initial enablement and governance approval.
Review & approval
System owner — IT Operations
Information Security Office
AI Governance Committee
Date approved
Meridian State University · AI System Card · IT Service Desk AIv1.0 · Restricted Internal · Page 1 of 1

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